Bihar

The Bihar e-RTPS (Right to Public Service) system by Bihar Prashasnik Sudhar Mission Society is a step in the direction of digital governance as the future of administration. Introducing a digitalised version of the service involved a transition and training period, where both the service providers and users need to adapt to the new platform. A rights-based approach to public service delivery has been adopted. The project is inspired by the Bihar Right to Public Service Act. The principle driving the programme is that the public should have enforceable rights to expect government services within a defined timeframe. To ensure this, a unified computerised portal was built to provide all RTPS services. The three defining mission elements are improved Accountability, Responsiveness and Transparency in government service delivery. The new platform UMANG is mobile-friendly. It is more transparent, accountable and dependable. The new e-Services platform allows citizens to access processes, services, documents, approvals and rejections and download certificates in the comfort of their own homes and offices. The platform can be used 24*7 from anywhere and on any network.